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On this page: Login and Password | Offers and Promotions | Age Verification | Privacy | Troubleshooting
The Email Address and Password are required as a security measure to ensure that only 21+ tobacco consumers visit our website.
Your username is the email address you registered with.
Click on Forgot Username and fill out the information to retrieve your username. Click here for a step by step guide on how to complete this process.
Click on Forgot Password and fill out the information to reset your password. Click here for a step by step guide on how to complete this process.
Please call 1-866-843-0636 for further assistance. Our contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time.
Find current offers on the home page after logging into your account and access available promotions through the main menu. Offers and promotions are void where prohibited.
We would be happy to explain our current option for savings. We have our mailing list, which gives you the opportunity of receiving mailed coupons periodically. It may be helpful to know that Cougar coupons are currently being sent periodically, rather than monthly from our mailing list.
We use several age verification services to confirm your identity and age. Common things like a recent move or spelling your name differently than you do on your government-issued ID could prevent a successful match in the systems we use. Feel free to call us at 1-866-843-0636 Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time. We will be glad to help. Click here to see examples of government-issued ID.
The last four digits of your Social Security Number are used only in combination with your other information as part of our standard age verification process; they are not used by us in any other way.
You can find our Privacy Policy at https://www.cougardips.com/FooterLinks/PrivacyPolicy.
Cookies are little pieces of information that a web site stores on your computer. We use temporary cookies to streamline the login process and to maintain security while adult tobacco consumers browse our website, thereby ensuring that only adult tobacco consumers are on the website. These temporary cookies are also used to increase the efficiency of website visits.
You can find our site requirements at https://www.cougardips.com/FooterLinks/SiteRequirements.
Yes, the Cougar website can be viewed on your mobile devices.
Do you have a toll-free number I can call to speak with a phone agent?
Our contact center hours of operation are Monday through Friday, 8:00 AM to 10:00 PM Eastern Time and Saturday, 10:00 AM to 8:00 PM Eastern Time. Please call 1-866-843-0636 and we will be glad to assist you.